Reservations
Dates, room styles, changes and accessible rooms at any lodge.
reservations
07Contact Us
Write to us, we write back.
Every note goes to a real host at the right desk. We answer by email, usually within a few hours and always within one business day.
- Email only
- Reply within 1 business day
- Concierge around the clock
19+
Adults only on the gaming floor. Valid photo ID required. 18+ in Alberta, Manitoba and Quebec.
Play SmartIThe right desk
Choose a desk, send a note.
Casino hosts
Table questions, lessons, tournament seats and house rules.
casinoEvents
Season events, private salons and team gatherings.
eventsCompass Club
Membership tiers, nights and member benefits.
clubPlay Smart
Limits, breaks and confidential cooling-off requests.
playsmartPress
Media visits, interviews and image requests.
pressIILodge directory
Six front desks, one inbox each.
- Glacier Crown LodgeLake Louise Corridor, Albertaglaciercrown
@mountiesinncanada.com - Tidewater TowerCoal Harbour, Vancouver, British Columbiatidewater
@mountiesinncanada.com - Thunder Falls ResortNiagara Region, Ontariothunderfalls
@mountiesinncanada.com - Ramparts Grand CasinoOld Quebec, Quebec Cityramparts
@mountiesinncanada.com - Big Sky Prairie InnQu'Appelle Valley, Saskatchewanbigsky
@mountiesinncanada.com - Lighthouse Point Casino HotelHalifax Waterfront, Nova Scotialighthouse
@mountiesinncanada.com
Desk hours
- Concierge
- Around the clock
- Gaming halls
- 10:00 to 04:00
- Reservations team
- 08:00 to 22:00
- Events team
- 09:00 to 18:00
- Email replies
- Within 1 business day
Head office: 1 Lakeshore Trail, Canadian Rockies, Alberta
IIIQuick answers
Before you write.
What ID do I need for the gaming hall?
A valid government-issued photo ID showing you are of legal gaming age in the province: 19 or older in British Columbia, Saskatchewan, Ontario and Nova Scotia, and 18 or older in Alberta, Manitoba and Quebec.
Can I stay at a lodge without visiting the tables?
Of course. Many guests come for the suites, the fireside lounges and the views. The gaming halls are separate from the hotel spaces.
Do I need experience to join a table?
Not at all. Join an open lesson on practice felt first, then choose a table marked relaxed pace. Dealers are happy to explain every step.
Are the lodges accessible?
Yes. Every lodge has step-free entrances, accessible rooms with roll-in showers and gaming tables with wheelchair positions.
Not sure which desk?
Write to the front desk and we will pass your note to the right team.