Your privacy, kept like a sealed deck.

01Information we collect

We collect only what we need to welcome you and run our lodges and gaming floors:

• Contact details you send by email, such as your name and email address.
• Stay details, including arrival and departure dates, number of guests and room preferences.
• Identification checked at check-in and at the gaming floor entrance, as required by provincial regulators.
• Compass Club membership information, such as nights stayed and benefits used.
• Basic technical data when you browse this website, such as browser type and pages visited.

02How we use your information

We use personal information to answer your messages, confirm and manage reservations, provide Compass Club benefits, meet our legal and regulatory duties, support responsible gaming programmes and keep our guests and staff safe.

We never sell or rent your personal information.

03Consent

By writing to us or requesting a stay, you consent to the use of your information for the purposes described here. You can withdraw consent for event invitations at any time by emailing [email protected]. Some information must be kept for legal or regulatory reasons even after you withdraw consent.

04Sharing and disclosure

We share information only with trusted service providers who help us operate, such as our email and reservation system providers, under written agreements that protect your data. We may also disclose information when required by law or by a provincial gaming regulator.

05Retention and security

We keep personal information only as long as needed for the purposes above or as required by law. We protect it with physical, administrative and technical safeguards, including restricted access, encryption in transit and regular staff training.

06Your rights

You may ask to access the personal information we hold about you, request corrections and ask questions about how it is handled. We will respond within 30 days. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada.

07Contact our privacy officer

Questions or requests can be sent to our privacy officer at [email protected].